NLP Assessment

List 6 Presuppositions of NLP

1. Respect for the other person’s model of the world
2. Resistance in a client is a sign of a lack of rapport
3. People are not their behaviors
4. Everyone is doing the best they can with the resources available to them
5. The map is not the territory
6. All procedures should increase wholeness

Describe the NLP Communication Model

Describe the process of going into peripheral vision

What is the Law of Requisite Variety?

The Law of Requisite Variety is a pre-supposition of NLP. It states that in a given system, the person with the greatest flexibility of behavior will control the system. To me this means that people who can be flexible in their behavior will have the most success because they can react and respond to different situations with ease.

What is Rapport?

By definition, rapport is a relationship characterized by agreement, mutual understanding, or empathy that makes communication possible or easy. In NLP, rapport is the basis of all effective and meaningful communication. Rapport is the core of all relationships. It is a bond, an understanding, sympathy, resonance, affinity, harmony, and empathy. When people are like each other, they like each other, so rapport is about being in-sync with someone.

It is key to successfully working with clients because it reduces conscious resistance when you are communicating. Rapport can be intentionally established through the process of matching and mirroring, pacing and leading, and crossover mirroring.

List 5 things to match in getting rapport

1. Breathing rate and depth
2. Hand gestures and physiology
3. Buzz words and tag questions
4. Predicates
5. Tonality (volume, speed, quality, tempo, rhythm, pitch)

What is sensory acuity?

Sensory acuity refers to one’s observational skills. It is the ability and skill to notice subtle changes in a person’s physiology when they communicate, which may have some meaning and give clues to that person’s internal representations.

What are the 5 things you are looking for changes in with sensory acuity?

1. Breathing (rate & depth)
2. Lower lip size (size & shape)
3. Eyes
4. Skin color
5. Skin tonus (tightness)

What is Crossover Mirroring?

Since it isn’t always possible or appropriate to match someone’s exact physiology when building rapport, you can use crossover mirroring instead. It means you copy a client’s physiology by moving a different part of your body. So, for example, if they tap their leg, but it’s not appropriate for you to tap your leg, you could tap your fingers instead.

Describe the eye patterns of a normally organized person

These descriptions are based on facing the person. There are three positions on the left and three positions on the right. These are divided up into the upper quadrant, the horizontal quadrant (straight ahead), and the lower quadrant on each side. Visual Construct, Auditory Construct, and Kinesthetic refer to constructed states and Visual Recall, Auditory Recall, and Auditory Digital refer to recalled states.

Visual Construct is looking up and left. The eyes will move there when constructing an image in the mind. For example, when we are imagining something: “What would your living room look like with a purple piano in it?”

Auditory Construct is looking straight and left. The eyes will move there when creating or constructing new sounds in the mind. For example: “What would your neighbor sound like with the voice of a chipmunk?”

Kinesthetic is looking down and left. The eyes will move there when recalling a feeling. For example: “How did you feel, when you went on vacation the very first time?”

Visual Recall is looking up and right. The eyes will move there when recalling an image. For example: “What color was the kitchen in the house you grew up in?”

Auditory Recall is looking straight and right. The eyes will move there when recalling a sound. For example: “Do you remember your grandmother’s voice?”

Auditory Digital is looking down and right. The eyes will move there when processing information. For example: “What is 145 plus 486?”

What is the Primary Representational System and how do you detect it?

The primary representational system is the representational system a person uses most often, is biased to, or prefers, to represent experiences to themselves and show those experiences to the world around them. It can be via pictures, feelings, sounds, self-talk, tastes, and smells.

In general, people have an auditory, visual, kinesthetic, or auditory digital preference for their primary rep system, or a combination of some of each. An example of an auditory bias would be: “That sounds good to me.” An example of a visual bias would be: “That looks good to me.” An example of a kinesthetic bias would be: “That feels right to me.” And an example of an auditory digital bias would be: “That makes sense to me.” 

You can detect the primary representational system through the language someone uses (predicates), their voice (speed and pitch), their body posture and movements, where they breathe from, and watching their eye patterns. You can also take a representational system preference test.

For each of the following determine whether V A K O G

STINK - Olfactory

SEE - Visual

LOOK - Visual

THOUGHTFUL - Kinesthetic

TENSION - Kinesthetic

WATCH - Visual

THROW - Kinesthetic

WARM - Kinesthetic

HEAR - Auditory

FEEL - Kinesthetic

TOUGH - Kinesthetic

YUMMY - Gustatory

SENSE - Kinesthetic

TELL - Auditory

Translate the following into a different representational system

Things look good – Things sound good.

It’s so quiet you could hear a pin drop - Everything looks completely still.

That sounds like a good idea – That looks like a good idea

People don’t see me as I see myself – People don’t seem to understand me

Your words leave a sour taste – Your words don’t make sense to me

Demonstrate the submodality checklist

What is contrastive analysis?

Contrastive analysis is the process of analyzing two sets of sub-modalities to discover the differences. The purpose is to discover the sub-modality distinctions that will make the biggest difference. We are looking for the driver (the one key sub-modality), which has the ability to shift all of the other sub-modalities.

What is mapping across?

Mapping across is the process of changing one set of sub-modalities of a certain internal representation to be the same as another set and then noticing the differences once finished. For example, if a client wants to stop eating chocolate, you could map across the sub-modalities of something they do not enjoy (like fish) to curb their enjoyment of chocolate.

Demonstrate how to do the like to dislike script

What is overlapping representational systems and when would you use it?

Overlapping representational systems is moving from the preferred representational system to another representational system they like less. You can consciously use language and awareness to understand someone else’s model of the world and their preferred rep system.

For example, if someone is predominantly auditory you would start off by talking in their language (“I hear what you are saying) then you would move across to other modalities to give the person greater flexibility in their communication and how they interact with the world, or to show them something they are missing.

Which of the following descriptions are hallucinations and which are sensory based?

Her lips puffed and the lines on her face tightened - Sensory Based

She was relieved - Hallucination

The volume of his voice was diminished - Sensory Based

She cringed - Hallucination

He looked cold - Hallucination

He showed remorse - Hallucination

His Pupils dilated - Sensory Based

What is a physiology of excellence and why is it important?

A physiology of excellence refers to modelling excellence in others and using it in yourself and other people. The principle that physiology impacts on our internal state allows us to rely on physiology to create states of excellence, like success, for example. By creating a positive physiology, we can create an associated feeling like power or success.

A physiology of excellence is important because the basis of NLP is the process of modelling. Through the process of modelling, we can find and model excellent behavior and install it in ourselves or someone else. A physiology of excellence allows us to model more successful and resourceful behaviors so we can achieve goals and set outcomes.

List 6 modalities you can calibrate on

1. Voice tone and volume
2. Breathing pattern (position, rate)
3. Skin color (flushing, losing color)
4. Skin Tonus (micro movements, muscle contraction or relaxation)
5. Pupil dilation
6. Posture (angle of head, gestures)

What is the difference between voice timber, tempo, and volume?

When building rapport and communicating, we can match and mirror a person’s timber, tempo, and volume. Timbre refers to the quality of their voice, tempo refers to the speed people talk at, and volume refers to the loudness or softness of the voice.

What are the 9 keys to an achievable outcome?

1. Stated in the positive
2. The present situation is clearly specified
3. The outcome is clearly specified
4. The evidence procedure is clearly specified
5. It is congruent and desirable
6. Self-initiated and self-maintained
7. Well contextualized as to who, where, and when
8. The resources needed are accessible
9. It is ecologically sound

What is the Meta Model?

The Meta Model was developed by John Grinder and Richard Bandler based on the work of Virginia Satire. It enables users to identify and clarify classes of natural language patterns to improve the flow of accurate information between people. The Meta Model uses language to draw out and determine someone’s map of the world which is below the surface of thinking. The Meta Model takes distortions and helps to make the connections that were lost in the distortion filter, to return to a sensory-based experience. The Meta Model enables us to verify, clarify, and specify imprecise verbal and written communication and provides questions which elicit information, which was previously generalized, distorted, and deleted.

The Meta Model is a set of language patterns that focus attention on how people delete, distort, generalize, limit, or specify their realities. It provides a series of questions useful for making communication more specific, recovering lost or unspecified information, and loosening rigid patterns of thinking. The Meta Model is used to uncover the "deep structure" underneath the "surface structure" of someone.

The Meta Model identifies the following patterns of distortions, deletions, and generalizations in someone’s language, responds to them, and helps the person recover and specify their experience.

Mind reading
Lost performatives
Cause and effect
Complex equivalence
Universal quantifiers
Modal operators
Unspecified verbs
Simple deletions
Lack of referential index
Comparative deletions

What is personal power and how do you get it?

Personal power is the combination of excellence, the “cause and effect equation”, and responsibility for change. Personal power is your ability to choose your response. Many people think they are not responsible for how they feel and believe that circumstances or other people make them feel a certain way.

You get personal power by living a physiology and psychology of excellence, by choosing to live on the cause side of the “cause and effect equation”, and by taking personal responsibility for change. You can increase personal power by changing any phobic responses through learning to dissociate with the phobia cure, by using reframing, and by changing your perspective. Our personal power is created by, or denied by, our own individual beliefs.

What is state and why is it important?

State refers to an overall physiological and psychological condition of a person. It encompasses beliefs, capabilities, values, and behavior within a particular context at a particular time. State is created when an external event is run though our internal processes (deleted, distorted, and generalized) and is made into an internal representation of that event. State is important because it determines our actions and responses, which in turn creates our experience of reality.

What is a Pattern Interrupt and when is it useful?

A pattern interrupt is a way to change a person’s state or strategy. It is also a great way to induce trance. A pattern interrupt means breaking someone’s routine, habitual thought, or behavioral pattern to shake it up. We are often very deeply conditioned, which can create surprising resistance and interference to the change process. Instead of tackling this resistance head on, you can use a pattern interrupt to kick the legs out from under the resistance.

Pattern interrupts are useful in that they shake up a person’s typical thoughts and actions and open the possibility for something new to happen. Doing this is an important part of changing. It is much easier to influence and redirect an unstable pattern than a rigid one.

When a pattern is interrupted completely, the person is left without a next step in their thought process or behavior, and naturally opens up to whatever next step is offered to him or her by the situation. In other words, the person whose pattern is interrupted becomes highly influenceable and you can suggest a new thought or action to change the existing pattern.

Pattern interrupts are useful for changing patterns like nail biting, binge eating, or for changing states like anger. For example, if you are angry, interrupt the pattern by going for a brisk walk or run.

What is Anchoring?

Anchoring is the process of stimulus response, where at the peak of an intense, associated state or experience, a stimulus is applied and the two become linked neurologically.

What are the 5 keys to anchoring?

1. Frequency (stack anchors in one place for more intensity)
2. Replication (must be able to apply the anchor easily)
3. Uniqueness (no other purpose in the place of the anchor)
4. Intensity (must be placed at peak of state and with high-energy)
5. Timing (must be applied at peak)

Describe the process for anchoring someone

What is collapse anchors and when is it useful?

Collapse anchors is a powerful technique for getting rid of minor negative states that are always present. Collapse anchors is a simultaneous anchoring technique, which means that there are two separate anchoring techniques being applied at the same time to get the results. Collapse anchoring crushes the old minor negative state with the energy of a more positive, empowering one.

Collapse anchors is useful for getting rid of minor negative states like frustration or irritation. It also works well as a tool for entrepreneurs and business people who have to deal with a lot of stuff. And it is a useful tool for helping people deal with some of the components that lead to overwhelm.

Describe the process for collapse anchors

What is chaining anchors and when would you do it?

Chaining anchors is a great technique for helping someone to move from a stuck state or a state with no movement, such as boredom or procrastination, all the way through to a powerful state such as motivation or excitement. It progressively brings the client through a series or set of stepped states all the way to the desired state.

Chaining anchors is a sequential anchoring technique and one that is often used in business and personal coaching for when people have hit a wall or have lost interest in projects. It is useful for moving someone from a stuck state of procrastination to a resourceful state of motivation, for example.

Describe and demo the process

What is the difference between association and dissociation?

Association and dissociation are two perceptual positions in NLP, useful for taking the sting out of situations and past events.

Association is when you are looking through your own eyes in a picture. You see, hear, and feel exactly from your point of view what happened. You experience it all over again in the first person (you).

Dissociation is when you are looking at a picture through someone else’s eye and you “see” yourself in the picture. You are looking at the picture as an observer in the third person, which dissociates you from the emotion once connected to this experience.

If you see yourself in the picture are you associated or dissociated?

If you see yourself in the picture, you are dissociated.

Demo associating into a picture and then dissociating

What is a phobia?

A phobia is an intense and persistent fear of a specific object, activity, or situation that leads to a compelling and unreasonable desire to avoid it. A phobia is distinct from fear, as fear can be thought of as a rational, functional response, whereas a phobia is irrational and dysfunctional. A phobia is created and not inherited, taught, or caught. The mind can create a phobia at a time of stress, typically in a situation where there has been a confusion of the senses and more specifically a connection between feelings and visual or auditory stimuli. Since a phobia is created, it can also be resolved.

Demo the Fast Phobia Model and explain the steps

What is a strategy?

A strategy is a set of external and internal experiences or representations (a set of mental and behavioral steps) that consistently lead to a specific outcome. A strategy is the order and sequence of those internal and external representations that produce a specific result. A strategy can consist of internal and external visual, auditory, and kinesthetic components. Since strategies are mostly automatic, they are very difficult to change at the conscious level.

Describe how to elicit strategies informally

You can elicit strategies informally through a casual conversation, by asking questions and watching the person’s eye patterns when they respond.

For this, you need to remember the eye patterns when standing in front of them. These are for normally organized people. Visual Construct is looking up and left. Auditory Construct is looking straight and left. Kinesthetic is looking down and left. Visual Recall is looking up and right. Auditory Recall is looking straight and right. And Auditory Digital is looking down and right.

To get started, I would ask the client to remember a time when they bought a specific item that was of significant value, I would then watch the eye patterns as the client runs the strategy in their mind, noting where their eyes move to.

Using the example from the formal strategy elicitation, if the client first saw the expensive handbag, she ended up buying, her eyes would move to the Visual Recall quadrant. Next if she got a feeling of excitement, her eyes would move to the Kinesthetic quadrant. And finally, if she checked the price tag to see if she could afford the handbag, her eyes would then move to the Auditory Digital quadrant. She then purchased the bag, so the strategy completed.

Asking the client to remember the purchase of an item of significant value slows down the process of the strategy, making it a little easier to follow the eye movements; however, the most effective way of eliciting a strategy is using the formal strategy elicitation.

Demo a formal strategy elicitation

Demo Strategy Installation

List 6 Visual Submodalities

1. Color or black and white
2. Location (up, down, left, right) and distance (near or far)
3. Bright or dim
4. Size of picture
5. Framed or panoramic
6. Movie or still

List 6 Kinesthetic Submodalities

1. Location
2. Size
3. Shape
4. Intensity
5. Movement/Duration
6. Weight

List 6 Auditory Submodalities

1. Volume (loud or soft)
2. Frequency (high or low pitch)
3. Tempo (fast or slow)
4. Timbre (quality)
5. Internal or external
6. Direction

What is a reframe and when is it useful?

Reframing is a process that enables us to give new meaning to a statement and internal representations through changing the context or the content of that statement. For example, we could take something negative and change the context or the content and put a positive spin on it. The basis of reframing is to separate intention from behavior. The two major kinds of reframes are the Context Reframe and the Content Reframe.

The purpose of reframing is to help someone experience their actions and the impact of their beliefs from a different perspective and potentially be more resourceful or have more choice in how they react. For example, my dad always calls my mom a “bean counter” in the negative sense. A positive spin would be to say something like: “I guess with that level of attention to finances you are the least likely person to lose even a cent in this company.”

What is the difference between a context and a content reframe?

Context reframing is giving another meaning to a statement by altering the context. If the unconscious mind likes the alternative statement, it will change the way it is held in the deeper mind. Context reframing takes an undesired attribute and finds a different situation where it would be valuable. Context reframing can also be used to describe changing the representation of a problem.

A context reframe is useful for situations in which a person has assumed that the particular behavior has no value. By asking the question when or where would this behavior be useful or viewed as a resource you can develop a context reframe. A context reframe aligns with the NLP presupposition that all behaviors are useful in some context.

Content reframes give another meaning to a statement by recovering additional content which changes the focus or meaning. The content or meaning of a situation is determined by what we choose to focus on. Content reframes look for other meanings in behavior and align to the NLP presupposition that every behavior has a positive intention.

Content reframes are useful when a person has limited their resourcefulness by attributing a specific meaning to a situation which may or may not be true.

What is a conditional close and when would you use it?

A conditional close is a reframe where you consider the sale done but assume it by giving the other party the conditions where if they agree, the conditions will determine the outcome (the sale or agreement). It takes an objection and makes it a condition for an agreement. It is useful in sales, negotiating and in conflict resolution. For example, “If I can get the printer included, will you sign?”

What is the agreement frame and when would you use it?

The agreement frame is a linguistic tool that we can use to verbally pace the person we are communicating with and then lead them to where we want the communication to go. The agreement frame allows us to disagree with a person or subject matter without upsetting them or the communication.

Having flexibility is crucial in effective communication. Being able to avoid resistance from the other party and maintain their involvement in what is being said leaves them open to new ideas. Resistance can be eliminated by avoiding negations such as “but” and “however”. The agreement frame allows us to communicate with people of different viewpoints whilst neither creating resistance or compromising our own beliefs and values.

For example, you could say: “I respect what you have done for this project and I would like to add a few points.”

Demonstrate a mind read

Create a hypnotic phrase for a Mind Read

I know you think it is important that this party is well-planned.

Create a hypnotic phrase for a Conversational Postulate

Can you get the door?

Create a hypnotic phrase for a Cause and Effect

As you breathe deeply, you will feel more relaxed.

Create a hypnotic phrase for a Selectional Restriction Violation

Your work history tells an interesting story.

Create a hypnotic phrase for a Lack of Referential Index

This is the best book you will ever read.

Create a hypnotic phrase for a Deletion

You are enjoying this.

Create a hypnotic phrase for an Unspecified Verb

With this course, you can begin to make real changes, starting now.

Create a hypnotic phrase for an Ambiguity

They are visiting relatives.

Milton Model demo

What is NLP?